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We've been an active LoopNet customer for over 10 years. They have merged with Co Star and doubled their prices. They have no one in customer service that can help.. I've emailed, contacted via the website form and was on hold for over 20 minutes with no one picked up....
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1.1
#1146703
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Everything has changed at Loopnet..... they are terrible! In the past we entered the information and advertising we chose to list..... now Costar inputs what they want to list.... I called 4 times to change an address.... I get the yes yes yes... but the address...
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#1141577
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I fulfilled my original 12 month annual subscription. Loopnet auto-renewed the subscription and when I went to cancel they forced me to pay for the entire year and would not let me cancel. The least they could do is have me bump to a lower subscription which is a...
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2.6
I didn't like
  • Automatic renewal charges
#1125157
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Loopnet - Scammers

Loopnet
#1102005
Placed an ad with them for a property for lease. After one month, the listing mysteriously disappeared, but they continued to charge me. And with the listing deleted, there was no way to cancel. Tried the 1800 number only to be placed on perpetual hold. Oh, and did I mention the constant phone soliciting from them trying to sell me more product I don't need. Stay away from this company, they are trouble. {{Redacted}}
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Loopnet - Very dishonest company

Loopnet
#1097721
1.6
Details
Don't give them your credit card without a very clear understanding how to cancell their service. I had a very difficult time trying to get them to stop debiting my credit card long after I called and cancelled.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Loopnet Account Review

Loopnet
#616016
Don't ever allow loopnet to automatically charge your credit card. They are very hard to cancel without additional debits to your account.
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Tampa Florida currently on Loopnet as a teaser ad to entice you to pay for their service, to see further details of a too good to be true, owner financed dirt cheap warehouse, but the ad is a lie, and the property detailed in a photograph, and a fake address is not for...
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1.0
I didn't like
  • False advertising
  • Bait and switch tactics
#1109664
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Costar/Loopnet services not delivered
Costar/Loopnet services not delivered
Costar/Loopnet services not delivered
Over nine months ago I tried to discontinue services with both Costar and Loopnet for their inability to provide the service of reliable data. Their data for comparable values and owner contact information was not the quality nor quantity that was sold to me. When I...
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Anonymous
Keith1

I tried the service and found that it is really not that useful to me. I am not using the service and yet paying $182 mo. I asked to cancel and was informed the next time peri...

2.0
I liked
  • Trainers and sales people are nice to work with
I didn't like
  • Company cancellation policy when expectations are unmet
#1093817
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Loopnet - I purchased  a one year contract to give everyone the best chance of success
I accept some of the responsibility. The site requires participation to even have a chance to work, but when our agents were not interested in spending time on Loopnet regularly and had no results at all I should have immediately given my REQUIRED 60 DAY WRITTEN...
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2.0
I didn't like
  • Your agressive accounting department
  • Being hounded
#1055509
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I listed a rental property with Loop Net and what they don't tell you is you need to become premium member for big $. Otherwise the listing is about useless. When you list with them as a premium member you get calls from Costar group who is a sister company which I was...
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Anonymous
Anonymous

This is fraud, we pay for advertising of properties. They don't show our properties to those searching for our properties because buyer did not pay to subscribe. That is not t...

I didn't like
  • Billing when not providing services
#1042816
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I put one commercial listing on loopnet for free...As advertised. I started getting call after call from loopnet saying they wanted to verify and update my listing. I told them on numerous occasions nothing had changed. They tell me I need to pay for their service or...
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1.0
#1024894
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Same experience as many. They up sell the premium membership and make it look like you're going to get amazing response! You get nothing and when you try to cancel they won't! Renew anyway, until you dispute charges with your credit card. Then some *** from loopnet...
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1.0
I didn't like
  • Bait and switch tactics
  • Repeating charges
  • Being over charged and the arrogance of their customer service
#1014995
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I purchased a one-time 3-month listing from Loopnet. Then they aito renewed it and charged me for another three months. When I complained about it to customers service, and asked to cancel the charges they refused and said the auto renewal was stated in the contract....
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1.0
#986722
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